Frequently Asked Questions
How do I get a Wholesale Account?
Wholesale Accounts are available if you can provide Sales Tax Exemption Forms (like an ST-5) we can set your account up with tax exemptions as well as at a higher discount tier. Once setup you'll just want to make sure you are logged in when assembling your online order. You may not see the greater discount on product pages, but you should see the correct pricing in your shopping cart.
How do I place an order?
The fastest way to place an order is via our website. We've added tons of useful features to help ensure the information you need is available, including real-time inventory, automatic quantity based discounting, individual accounts with order history, wholesale accounts, etc.
If you have a special request, require graphic design, or would like to place an order for custom printed or embroidered goods send us an email with a description of the items you are looking for. Be sure to include: colors, sizes, quantities, styles, and any artwork.
When will my order be ready?
Orders Placed Online, including: Direct to Film, Vinyl, and Supplies before 2pm EST will be printed and in most cases shipped the same day.
Orders Placed In-Person, Via Email, or By Phone, including: Custom printed goods, screen printed goods, embroidered goods are generally complete within 7 days of proof approval and payment.
How will I know if my order is complete?
We will send you an email immediately following the completion of your order. Keep an eye on your email and double check that our message didn't end up in SPAM.
I'm not going to make it before you close, how can I get my order?
Send us a message with your order number, we're happy to leave your order at our front door.
How do I create a gang sheet, upload artwork, export a .png, use software I downloaded from your website?
Our YouTube Channel is packed full of information. If you can't find what you're looking for there, feel free to schedule some time on our calendar and we'll help in any way we can.